Concierge Support
We’re here to help. Whether you have questions about our products, an existing order, shipping information, or general inquiries, our team is happy to assist you. Thank you for choosing BALANCED. We are honored to be a part of your intimate wellness journey and appreciate the trust you place in our products. Our commitment is to provide exceptional care, thoughtful service, and an elevated experience every step of the way.
Customer Care
Business Hours
Monday – Friday
8:00 AM – 5:00 PM Eastern Time
Response Time
We strive to provide timely and attentive support to every customer. Please allow up to 48 business hours for a response after your inquiry has been received.
To Help Us Assist You Faster
Please include the following information when reaching out:
• Full Name
• Order Number (if applicable)
• A detailed description of your question or concern